A $20 Million OPM Contract Violated Federal Contracting Rules

The contract was meant to offer identity-theft protection following a massive data breach earlier this year.

Office of Personnel Management Inspector General Patrick McFarland testifies at a June 25 Senate hearing on federal cybersecurity and the OPM data breach. (AP Photo/Susan Walsh)
OPM
Jack Moore, Nextgov
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Jack Moore, Nextgov
Nov. 12, 2015, 5:11 p.m.

The in­spect­or gen­er­al of the Of­fice of Per­son­nel Man­age­ment says a $20 mil­lion sole-source con­tract to of­fer iden­tity-theft pro­tec­tion to mil­lions of hacked fed­er­al em­ploy­ees ran afoul of con­tract­ing reg­u­la­tions.

Of­fi­cials in OPM’s Of­fice of Pro­cure­ment Op­er­a­tions vi­ol­ated the Fed­er­al Ac­quis­i­tion Reg­u­la­tion and the agency’s own policies in award­ing a $20.7 mil­lion con­tract to provide cred­it-mon­it­or­ing and ID-theft ser­vices, ac­cord­ing to a sum­mary of IG find­ings in­cluded in an Oct. 30 memo to act­ing OPM Dir­ect­or Beth Cobert.

In­vest­ig­at­ors turned up “sig­ni­fic­ant de­fi­cien­cies” in the pro­cess of award­ing the con­tract to Win­vale Group and its sub­con­tract­or CSID, OPM IG Patrick Mc­Far­land wrote in the memo, which was first made pub­lic Thursday.

The IG said his of­fice was un­able to de­term­ine wheth­er the de­fi­cien­cies were sig­ni­fic­ant enough to af­fect the ac­tu­al award­ing of the con­tract. However, be­cause of the mis­steps iden­ti­fied by the IG, OPM’s pro­cure­ment shop se­lec­ted the wrong con­tract­ing vehicle—or struc­tured deal—through which the con­tract was is­sued. The con­tract was awar­ded as a blanket pur­chase agree­ment.

The full re­port is ex­pec­ted to be pub­lished in the next month, a spokes­wo­man for the IG’s of­fice told Nex­t­gov. An OPM spokes­man de­clined to com­ment on the IG find­ings un­til the fi­nal re­port is is­sued.

Win­vale spokes­man Patrick Hill­man said in a state­ment provided to Nex­t­gov: “Win­vale re­spon­ded to a post­ing on FBO.gov, just like every oth­er con­tract­or that sub­mit­ted a bid. Bey­ond that, Win­vale had no con­trol over or in­sight in­to the bid­ding pro­cess.”

Demo­crat­ic Sen. Mark Warner of Vir­gin­ia wrote to the former OPM dir­ect­or in June, rais­ing con­cerns over the two win­ning com­pan­ies’ cus­tom­er-ser­vice per­form­ance and the “highly un­usu­al” quick turn­around time between when OPM pub­licly pos­ted the so­li­cit­a­tion and when it made the high-dol­lar award.

OPM on May 28 is­sued a so­li­cit­a­tion for “Pri­vacy Act In­cid­ent Ser­vices,” a week be­fore dis­clos­ing that per­son­nel re­cords of some 4.2 mil­lion fed­er­al em­ploy­ees had been stolen by hack­ers. The day after pub­licly re­veal­ing the breach, OPM fi­nal­ized the mul­ti­mil­lion-dol­lar deal with Win­vale.

Later, OPM dis­closed a much lar­ger breach of fed­er­al em­ploy­ees’ back­ground in­vest­ig­a­tion files. In Septem­ber, fed­er­al of­fi­cials awar­ded an ini­tial $133 mil­lion con­tract award to provide ID pro­tec­tion ser­vices to vic­tims of that lar­ger breach for the first year of an ex­pec­ted three-year agree­ment. The De­fense De­part­ment handled the pro­cure­ment.

The IG’s memo laid out top man­age­ment chal­lenges at the agency. In ad­di­tion to pro­cure­ment slipups, the IG re­it­er­ated con­cerns with the agency’s massive IT in­fra­struc­ture up­grade, which in­volves mi­grat­ing a num­ber of aging, leg­acy IT sys­tems to a more se­cure en­vir­on­ment, known as “the Shell.”  

The num­ber of OPM in­form­a­tion sys­tems op­er­at­ing without a se­cur­ity au­thor­iz­a­tion also doubled—from 11 out of 47 in fisc­al 2014 to 23, ac­cord­ing to the IG.

Aliya Sternstein contributed to this article.
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