Obamacare Website for Spanish Speakers Has Problems, Too

National Journal
Clara Ritger
Add to Briefcase
See more stories about...
Clara Ritger
Oct. 21, 2013, 3:42 p.m.

Lost in the hub­bub sur­round­ing the mal­func­tion­ing Health­Care.gov is an­oth­er missed dead­line and closed door for mil­lions of Amer­ic­ans seek­ing health in­sur­ance: Cuid­ado­De­Sa­lud.gov.

The Span­ish-lan­guage site still does not al­low con­sumers to en­roll for ex­change cov­er­age, a delay that was pre­vi­ously es­tim­ated by ad­min­is­tra­tion of­fi­cials to last un­til mid-Oc­to­ber.

A spokes­wo­man from the Health and Hu­man Ser­vices De­part­ment de­clined to com­ment on when con­sumers will be able to sign up for health in­sur­ance on Cuid­adoDe­Sa­lud.gov and wheth­er the ad­di­tion­al delay is re­lated to the mal­func­tions on the Eng­lish lan­guage site, Health­Care.gov.

Roughly 10.2 mil­lion Lati­nos in the United States do not have health in­sur­ance, ac­cord­ing to HHS data.

But Span­ish speak­ers — along with Amer­ic­ans frus­trated by the Health­Care.gov ex­per­i­ence — are be­ing dir­ec­ted to a toll-free num­ber, 800-318-2596, for help with the sign-up pro­cess, which Pres­id­ent Obama says would in­volve a 25-minute call for in­di­vidu­als and 45 minutes for fam­il­ies.

“Ad­di­tion­al fea­tures for on­line en­roll­ment will be avail­able as we make up­grades to the site,” HHS spokes­wo­man Joanne Peters said in an email.

On Cuid­adoDe­Sa­lud.gov, con­sumers can search for spe­cial­ists in their com­munit­ies who can as­sist in com­plet­ing pa­per ap­plic­a­tions. The site also con­tains edu­ca­tion­al in­form­a­tion about the Af­ford­able Care Act and ad­vert­ises the call cen­ter, which has bi­lin­gual staff on hand 24 hours a day, sev­en days a week.

To date, the call cen­ter has fielded 41,000 Span­ish-lan­guage calls, HHS said.

The con­tin­ued hol­dup of Cuid­adoDe­Sa­lud.gov has staff at the Na­tion­al His­pan­ic Lead­er­ship Agenda press­ing the White House to get a move on. The NHLA kicked off the Na­tion­al His­pan­ic Health Week of Ac­tion on Monday.

“This is a crit­ic­al pri­or­ity for the Latino com­munity, that they have ac­cess to af­ford­able health care,” NHLA Chair­man Hec­tor Sanc­hez said.

The NHLA is ad­vising com­munit­ies to ap­ply by phone and pa­per, but said it will likely have an­oth­er out­reach cam­paign once the Span­ish-lan­guage site be­gins ac­cept­ing ap­plic­a­tions.

“The mes­sage here is that we have six months to get this done,” Sanc­hez said. “Even with these glitches, the pro­cess is easi­er than it was be­fore.” 

What We're Following See More »
DOCUMENTS OBTAINED BY U.S. INTEL
Putin-Linked Think Tank Developed Plan to Influence U.S. Election
3 days ago
THE LATEST

A Russian government think tank run by Putin loyalists "developed a plan to swing the 2016 U.S. presidential election to Donald Trump and undermine voters’ faith in the American electoral system." Two confidential documents from the Putin-backed Institute for Strategic Studies, obtained by U.S. intelligence, provide "the framework and rationale for what U.S. intelligence agencies have concluded was an intensive effort by Russia to interfere with the Nov. 8 election."

Source:
HELPED WIN FISA APPROVAL
FBI Relied on Dossier Allegations to Monitor Page
4 days ago
THE LATEST

"The FBI last year used a dossier of allegations of Russian ties to Donald Trump's campaign as part of the justification" to monitor Carter Page, who was then a defense adviser to the Trump campaign. "The dossier has also been cited by FBI Director James Comey in some of his briefings to members of Congress in recent weeks."

Source:
AIR FORCE SCRAMBLES JETS IN RESPONSE
Russian Bombers Fly Near Alaska
5 days ago
WHY WE CARE
A MESSAGE TO RUSSIA?
Pentagon Deploying F-35s to Europe
1 weeks ago
THE LATEST

"The Air Force is set to deploy its high-tech, fifth-generation F-35A fighter jets to Europe this weekend as part of an effort to assure U.S. allies there who are worried about Russian aggression." The new, state-of-the-art fighters will train with European air units. "The Pentagon noted that the deployment had been long planned, meaning it was not a reaction to recent increasing tensions between the United States and Russia," although a statement noted the move is part of the "European Reassurance Initiative," which began three years ago when Russia annexed Crimea.

Source:
NOT ON SCHEDULE
Tillerson Meets Putin
1 weeks ago
BREAKING
×
×

Welcome to National Journal!

You are currently accessing National Journal from IP access. Please login to access this feature. If you have any questions, please contact your Dedicated Advisor.

Login