In Wake of Website Trouble, Navigators Step Up Enrollment Efforts

Phone calls and paper applications bombard the health law’s messengers.

MIAMI, FL - OCTOBER 08: Affordable Care Act navigator Nini Hadwen (R) works with Marta Aguirre as she shops for health insurance during a navigation session put on by the Epilepsy Foundation Florida..
National Journal
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Clara Ritger
Nov. 1, 2013, 2:56 a.m.

The Af­ford­able Care Act’s nav­ig­at­ors—ap­prox­im­ately 2,200 people throughout the coun­try tasked with help­ing con­sumers sign up for health in­sur­ance—have be­come “hu­man ver­sions” of Health­Care.govThe Wall Street Journ­al re­ports.

One nav­ig­at­or re­ceived 1,300 pa­per ap­plic­a­tions in the mail from the Cen­ters for Medi­care and Medi­caid Ser­vices, the Health and Hu­man Ser­vices agency tasked with the im­ple­ment­a­tion of the fed­er­al ex­change. An­oth­er nav­ig­at­or told The Wall Street Journ­al she re­ceives too many phone calls to handle.