Obamacare Improvements by the Numbers, as Told to Congress

CMS Administrator Marilyn Tavenner outlines HealthCare.gov improvements at a Senate hearing Tuesday.

Centers for Medicare and Medicaid Services Administrator Marilyn Tavenner prepares to testify before the House Ways and Means Committee.
National Journal
Sophie Novack
Nov. 5, 2013, 6:21 a.m.

In a hear­ing be­fore the Sen­ate Health, Edu­ca­tion, Labor and Pen­sions Com­mit­tee on Tues­day, Cen­ters for Medi­care and Medi­caid Ser­vices Ad­min­is­trat­or Mar­ilyn Taven­ner is em­phas­iz­ing the im­prove­ments be­ing made to the Obama­care en­roll­ment web­site.  

In her first ap­pear­ance be­fore the Sen­ate since the Oct. 1 launch of Health­Care.gov, Taven­ner is ad­dress­ing the site’s troubled rol­lout and the fixes un­der­way to en­sure it is run­ning smoothly by the ad­min­is­tra­tion’s goal of the end of Novem­ber.

Here are some of the fix up­dates Taven­ner out­lined in her open­ing state­ment:

  1. Nearly 700,000 ap­plic­a­tions for cov­er­age have been sub­mit­ted, more than half in the fed­er­al mar­ket­place alone.
  2. CMS is now able to pro­cess 17,000 re­gis­trants per hour, or five per second, with al­most no er­rors.
  3. CMS ad­ded more ca­pa­city to the site, and doubled serv­ers to meet de­mand.
  4. The view­ing and fil­ter­ing of health plans now re­sponds in seconds, where­as it was tak­ing minutes be­fore.
  5. Eli­gib­il­ity no­tices dis­play prop­erly after the ap­plic­a­tion is sub­mit­ted.
  6. Con­sumers can now view and browse plans without re­gis­ter­ing an ac­count.
  7. Wait time for site pages to load are now less than one second, where­as they were pre­vi­ously av­er­aging eight seconds.
  8. The data hub is send­ing de­term­in­a­tion through the mar­ket­place in less than 1.2 seconds.
  9. CMS has been work­ing with is­suers, and all ne­ces­sary con­sumer in­form­a­tion will now be sent to is­suers after they have en­rolled.
  10. The So­cial Se­cur­ity Ad­min­is­tra­tion has re­por­ted 4.2 mil­lion trans­ac­tions with the data hub.
  11. The IRS has re­spon­ded to 1.3 mil­lion re­quests for data, such as fam­ily size and in­come.

“We are pleased with the quick im­prove­ments and the parts of the site that are already work­ing well,” Taven­ner said. 

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