Administration Notes About HealthCare.gov Show Officials Knew Fixes Wouldn’t Come Quickly

WASHINGTON, DC - NOVEMBER 05: Centers for Medicare and Medicaid Services Administrator Marilyn Tavenner testifies before the Senate Health, Education, Labor and Pensions Committee on Capitol Hill, November 4, 2013 in Washington, DC. The committee is hearing testimony from Administrator Tavenner on the enrollment troubles with the Healthcare.gov website and the online federal insurance marketplace.
National Journal
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Clara Ritger
Nov. 6, 2013, 3:06 a.m.

One week after the fed­er­al ex­change web­site—Health­Care.gov—opened for en­roll­ment, ad­min­is­tra­tion of­fi­cials knew the prob­lems would not be eas­ily re­paired, ac­cord­ing to The New York Times’ ana­lys­is of the doc­u­ments re­leased by the House Over­sight Com­mit­tee as part of the in­vest­ig­a­tion launched by Chair­man Dar­rell Issa, R-Cal­if.

Of­fi­cials also knew that the premi­um-price cal­cu­lat­or was mises­tim­at­ing costs for con­sumers be­cause it was not ac­count­ing for age dif­fer­ences, The Times re­ports. The ana­lys­is said that of­fi­cials fo­cused their ef­forts on fix­ing in­di­vidu­al is­sues rather than the great­er prob­lem that the web­site was not built prop­erly.

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