Homeland Security at Bottom of Job Satisfaction Ranking for Third Year

The department’s overall rating was more than 13 points below the average for large federal agencies.

Jeh Johnson during a hearing of the Military Personnel Subcommittee of the House Armed Services Committee on Capitol Hill March 3, 2010 in Washington, DC. 
National Journal
Jordain Carney
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Jordain Carney
Dec. 18, 2013, 3:57 a.m.

The Home­land Se­cur­ity De­part­ment has once again ranked last in over­all sat­is­fac­tion amongst 19 large fed­er­al agen­cies. ac­cord­ing to a new re­port.

The agency’s 46.8 per­cent rat­ing in over­all sat­is­fac­tion was a more than 6-point drop from 2012, ac­cord­ing to “The Best Places to Work” 2013 rank­ings. DHS also claimed the bot­tom spot in 2012.

The rank­ings — which have been re­leased by the Part­ner­ship for Pub­lic Ser­vice since 2003 — are largely based on data col­lec­ted by the Of­fice of Per­son­nel Man­age­ment through its Fed­er­al Em­ploy­ee View­point Sur­vey.

Over­all rank­ings for de­fense-re­lated agen­cies were mixed. The in­tel­li­gence com­munity ranked third, reach­ing 67.3 per­cent in over­all sat­is­fac­tion. But the Of­fice of the Sec­ret­ary of De­fense, Joint Staff, De­fense Agen­cies, and De­part­ment of De­fense Field Activ­it­ies ranked 17th out of 19.

Home­land Se­cur­ity, which has placed last in the past three rank­ings, has been plagued with low mor­ale and nu­mer­ous va­can­cies in its lead­er­ship team. Dur­ing his con­firm­a­tion hear­ing, Jeh John­son, who was con­firmed on Monday to lead the de­part­ment, named the two is­sues as his top pri­or­it­ies.

DHS also ranked last in 11 of the 14 cat­egor­ies in the re­port, such as ef­fect­ive lead­er­ship, team­work, and stra­tegic man­age­ment. It ranked next to last in pay and work-life bal­ance. The agency re­ceived its highest cat­egory rank­ing in “al­tern­at­ive work and em­ploy­ee sup­port pro­grams,” pla­cing at 16th out of the 19 agen­cies.

The Na­tion­al Aero­naut­ics and Space Ad­min­is­tra­tion, which had the top over­all rat­ing, and the of Vet­er­ans Af­fair De­part­ment, ranked 13th, were the only two large agen­cies to see their rat­ings im­prove from 2012.

DHS’s over­all rat­ing was more than 13 points lower than the av­er­age over­all rat­ing for large agen­cies.

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