Want Obamacare? Try the Phone.

With technical problems continuing on the federal Health Insurance Marketplace’s website, the Obama administration suggests signing up over the phone.

Rotary Phone
Add to Briefcase
Matt Berman
Oct. 9, 2013, 1:14 p.m.

The tech­nic­al rol­lout for Obama­care’s fed­er­al ex­changes has not gone too swell, with ser­i­ous out­ages at Health­Care.gov mak­ing sign­ing up dif­fi­cult if not, at times, im­possible. Now, the Health In­sur­ance Mar­ket­place’s of­fi­cial Twit­ter ac­count has a mea culpa and a sug­ges­tion:

We know many of you are ex­per­i­en­cing tech­nic­al dif­fi­culties. We are work­ing 24/7 to ad­dress these is­sues. You can also ap­ply over the phone.

— Health­Care.gov (@Health­CareGov) Oc­to­ber 9, 2013

Try­ing to sign up for health in­sur­ance over the phone may sound a bit, well, miser­able. But Na­tion­al Journ­al‘s Cath­er­ine Hol­lander gave a glimpse in­to how that pro­cess works on Wed­nes­day in a Q&A with a con­tract­or help­ing to op­er­ate two of the call cen­ters for the fed­er­al ex­change.

The con­tract­or wouldn’t say ex­actly how many phone calls they’re get­ting, or how long the av­er­age con­ver­sa­tion lasts. But he did say that they’ve ac­tu­ally been tak­ing some ap­plic­a­tions over the phone and filling them out on pa­per when Health­Care.gov hasn’t been “fully func­tion­al.” You can read the whole thing here.


Welcome to National Journal!

You are currently accessing National Journal from IP access. Please login to access this feature. If you have any questions, please contact your Dedicated Advisor.