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Some State Insurance Exchanges Suffer Their Own Tech Troubles Some State Insurance Exchanges Suffer Their Own Tech Troubles

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Health Care

Some State Insurance Exchanges Suffer Their Own Tech Troubles

Other issues—including plan-cancellation notices—add to the problems states face.

In California, more than 7 million people do not have health insurance, the largest concentration in the nation.(David McNew/Getty Images)

photo of Clara Ritger
November 12, 2013

The Health and Human Services Department has come under fire for the botched rollout of HealthCare.gov, but in some states, the trouble with Obamacare sign-ups is worse.

Oregon has yet to make its website fully functional and has been directing potential applicants to paper applications and in-person assisters.

Maryland announced Friday it would delay until April the opening of the small-business exchange.

 

And California's website had problems with doctor information and is just now beginning to send enrollment data to insurers.

Anthem Blue Cross is the second insurer in California to announce it will extend the canceled policies into the new year. The company is giving 104,000 consumers until the end of February to choose a new health-insurance plan that is compliant with Affordable Care Act coverage regulations.

Both Blue Shield of California—the first Golden State insurer to delay cancellations—and Anthem Blue Cross were required to extend coverage into the next year because they did not give policyholders enough notice, according to the California Insurance Department.

Even in Washington state, where enrollment, especially in Medicaid, has been high, approximately 8,000 consumers will receive notices in the mail that the price they're expecting to pay for health coverage on the exchange was quoted incorrectly.

The state's exchange site was sending monthly income, not annual, to the data hub for verification and subsidy approval.

The calculation error was identified by mid-October and will affect people who signed up for insurance during the first three weeks of the exchange's Oct. 1 launch.

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