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In Wake of Website Trouble, Navigators Step Up Enrollment Efforts In Wake of Website Trouble, Navigators Step Up Enrollment Efforts

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Health Care

In Wake of Website Trouble, Navigators Step Up Enrollment Efforts

Phone calls and paper applications bombard the health law's messengers.

Affordable Care Act navigator Nini Hadwen works with Marta Aguirre as she shops for health insurance during a navigation session put on by the Epilepsy Foundation Florida in Miami.

photo of Clara Ritger
November 1, 2013

The Affordable Care Act's navigators--approximately 2,200 people throughout the country tasked with helping consumers sign up for health insurance--have become "human versions" of HealthCare.govThe Wall Street Journal reports.

One navigator received 1,300 paper applications in the mail from the Centers for Medicare and Medicaid Services, the Health and Human Services agency tasked with the implementation of the federal exchange. Another navigator told The Wall Street Journal she receives too many phone calls to handle.

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