Fixes to the Obamacare Website Continue, but User Results Are Mixed

Sometimes it works, sometimes it doesn’t.

A woman looks at the HealthCare.gov insurance exchange internet site October 1, 2013 in Washington, DC.
National Journal
Clara Ritger
Oct. 29, 2013, 3:12 a.m.

The Health and Hu­man Ser­vices De­part­ment and the Cen­ters for Medi­care and Medi­caid Ser­vices host a con­fer­ence call once a day to in­form re­port­ers of the pro­gress be­ing made on Health­Care.gov.

The web­site has been plagued with is­sues since its Oct. 1 launch, and, nearly one month later, it con­tin­ues to face big hurdles in im­prove­ments. In­sur­ance com­pan­ies still re­ceive bad in­form­a­tion from the fed­er­al ex­change, which CMS said Monday was at the top of its punch list.

The fixes CMS re­ports ap­pear to af­fect some users but not all. A USA Today re­view of Health­Care.gov found that pages loaded faster, but The New York Times re­por­ted users were still re­ceiv­ing er­ror mes­sages, such as “The sys­tem is down at the mo­ment.”

The ad­min­is­tra­tion ex­pects to have Health­Care.gov run­ning smoothly for all con­sumers by the end of Novem­ber.

×