Traffic to Obamacare Site Doubles After Fixes

A rocky start: Obamacare.
National Journal
Sophie Novack
See more stories about...
Sophie Novack
Dec. 2, 2013, 12:21 p.m.

About 375,000 people vis­ited Health­Care.gov between mid­night and noon Monday, ac­cord­ing to ad­min­is­tra­tion of­fi­cials. The num­ber is twice as many users as the site typ­ic­ally has seen on any giv­en Monday.

However, the in­creased traffic may be caus­ing some prob­lems on the over­all im­proved site.

The surge of vis­it­ors is due to widely pub­li­cized re­pairs to the web­site. The ad­min­is­tra­tion had set the end of Novem­ber as the dead­line to have the on­line fed­er­al ex­change work­ing smoothly “for the vast ma­jor­ity of users.” Of­fi­cials said Sunday that the goal had been achieved, tout­ing dra­mat­ic­ally lower wait times, and high­er suc­cess rates on the site.

Ac­cord­ing to of­fi­cials, the new-and-im­proved Health­Care.gov is now able to handle 50,000 con­cur­rent users, and 800,000 total users per day.

Many con­sumers re­por­ted sig­ni­fic­ant im­prove­ments, al­though traffic to the site still caused some prob­lems.

At times of high traffic, a mes­sage read: “Health­Care.gov has a lot of vis­it­ors right now! We need you to wait here, so we can make sure there’s room for you to have a good ex­per­i­ence on our site.”

As a res­ult, the Cen­ters for Medi­care and Medi­caid Ser­vices, which runs the site, de­cided about 10 a.m. on Monday to de­ploy a new queuing sys­tem that al­lows con­sumers to enter their email ad­dress and be no­ti­fied when there is an open­ing. Upon re­turn, those con­sumers would be moved to the front of the queue.

That de­cision was made when traffic to the site hit the mid-30,000s of con­cur­rent users, ac­cord­ing the Ju­lie Ba­taille, com­mu­nic­a­tions dir­ect­or for CMS.

The fact that the queue was set up at that level of traffic led some on Monday’s CMS press call to won­der wheth­er the web­site did not ac­tu­ally have the ca­pa­city to handle 50,000 users, as as­ser­ted. But Ba­taille said the de­cision was made to de­crease wait times and er­rors, and was not an in­dic­a­tion of ca­pa­city lim­it­a­tion.

“It’s something that will fluc­tu­ate in real time,” she said, em­phas­iz­ing that the es­tab­lish­ment of the queue was in­ten­ded to max­im­ize user ex­per­i­ence.

Ac­cord­ing to Ba­taille, peak traffic tends to be between 10 a.m. and 3 p.m. on week­days, in­dic­at­ing that the site is on track to sur­pass 800,000 users by the end of the day Monday.

What We're Following See More »
11 HOUSE MEMBERS NOW BEHIND HIM
Two Committee Chairs Endorse Trump
6 hours ago
WHY WE CARE

Two powerful House members—Transportation and Infrastructure Committee Chairman Bill Shuster (R-PA) and Veterans Affairs Committee Chair Jeff Miller (R-FL)—are throwing their support behind Donald Trump.

Source:
BUT WOULD HE THROW THE CHAIR?
Bobby Knight: Trump Would Drop the Bomb Just Like Truman
6 hours ago
THE LATEST
LAST PLACE
Trump Still Struggling for Endorsements
9 hours ago
WHY WE CARE
AT ISSUE: VENEZUELA SANCTIONS
Deal Struck to Confirm Ambassador to Mexico
11 hours ago
WHY WE CARE

"The United States is finally about to get an ambassador to Mexico. Senate Republicans who have been negotiating a way to confirm Roberta Jacobson as the nation’s top diplomat to Mexico have reached the contours of an agreement that would allow Sen. Marco Rubio (R-FL)—Jacobson’s chief obstacle—to secure renewed sanctions against Venezuela in exchange for lifting his objections."

Source:
THE QUESTION
How Much Is Cleveland Paying for ‘Protest Insurance’ for the GOP Convention?
11 hours ago
THE ANSWER

Ten million dollars, plus another $1.5 million for the broker who will "develop and obtain" the policy. The concern: mass protests could lead to mass arrests, which could then lead to civil rights claims against the city.

Source:
×