Identity verification remains an issue for consumers seeking insurance on HealthCare.gov, The New York Times reports.
Health and Human Services spokeswoman Joanne Peters said the issue arises for roughly 10 percent of consumers whose information does not match existing records. Among other reasons, applications are stalled when nicknames are used or when addresses have changed.
The Obama administration has granted consumers until Dec. 23 to sign up for coverage that begins Jan. 1. But some consumers have been left at the identity-verification step of the process since October.