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ID Verification Slows Obamacare Enrollment ID Verification Slows Obamacare Enrollment

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Health Care

ID Verification Slows Obamacare Enrollment

Consumers who can't get their identity verified remain stalled in the system.

Obama supporters told The New York Times they remain stuck in the Affordable Care Act online federal marketplace.(Kristoffer Tripplaar-Pool/Getty Images)

photo of Clara Ritger
November 26, 2013

Identity verification remains an issue for consumers seeking insurance on HealthCare.gov, The New York Times reports.

Health and Human Services spokeswoman Joanne Peters said the issue arises for roughly 10 percent of consumers whose information does not match existing records. Among other reasons, applications are stalled when nicknames are used or when addresses have changed.

The Obama administration has granted consumers until Dec. 23 to sign up for coverage that begins Jan. 1. But some consumers have been left at the identity-verification step of the process since October.

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