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Obamacare Site Still Has Big Problems

Obamacare Site Still Has Big Problems

A week away from the administration's self-imposed deadline to fix, the site is still struggling with major problems. People in and close to the insurance industry say there's still about a 5 percent error rate in the information the site submits to insurance companies about the people who use it to pick an insurance plan. And they say that's too high for comfort.


The site's front-end problems--the bad user experience--have gotten more attention. But as states like California show, people will come back to the health care marketplaces once they're functional. That's good news for the administration on its face, but could turn into a major headache if the site's back-end problems aren't also fixed by the end of this month. Right now, insurers are getting only a trickle of bad information--little enough they can sort through it basically by hand.

But if the site's user experience truly is fixed, and people start using the site in large numbers, insurers could be flooded with bad information that they'll have to sort out later--meaning another round of headlines about, even after it was ostensibly fixed, spitting out incorrect information about income, subsidy eligibility, and perhaps even the premiums consumers will have to pay.

Sam Baker

Top Health Care News

By Sophie Novack and Clara Ritger

HOW WILL WE KNOW THE OBAMACARE SITE IS FIXED? CMS is slowly improving the online enrollment process, but the metrics of success are unclear.

ANYTHING BUT OBAMACARE IS ON HARRY REID'S AGENDA. Some members of Congress feel the nuclear option was a distraction from the negative press attention on the president's signature health initiative.


DON'T DARE CALL THE HEALTH LAW REDISTRIBUTION. National Journal already has. But the White House is tiptoeing around the loaded word.

THE SPLINTERING OF AMERICA'S HEALTH SYSTEM IS UNDERWAY. Obamacare's implementation problems are creating two-tiers of exchanges.

THE NEWT GINGRICH APPROACH TO HEALTH REFORM. Patient health literacy and innovations in medicine top the CNN Crossfire host's list.

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OREGON'S BIG OBAMACARE PROBLEM. The deadline to sign up for Jan. 1 insurance is Dec. 15, and Oregon still can't get its website off the ground.

HERE'S HOW OBAMACARE IS CUTTING MEDICARE. Accountable care organizations are revolutionizing the cost of treatment.

TAKING ON OBAMACARE'S CONTRACEPTION MANDATE. Kristina Arriaga is the head of The Becket Fund for Religious Liberty and working on a case to exempt Hobby Lobby.

A DEEP DIVE INTO ACA WEBSITE PROBLEMS AHEAD OF LAUNCH. "Literally everyone involved was at fault," said a computer expert with knowledge of the project.

RURAL KENTUCKY: AN OBAMACARE ENROLLMENT SUCCESS STORY. Fifteen percent--about 640,000 people--are uninsured in Kentucky. So far, 56,422 have signed up for new health coverage under Obamacare.

WHY IS MATERNITY CARE SUCH AN ISSUE FOR OBAMACARE OPPONENTS? The maternity coverage requirement has drawn anger from the law's opponents.

POLL: SUPPORT FOR ACA DROPS. The November Kaiser poll finds decreased support for the law among Democrats and women.

ICYMI: OBAMACARE ENROLLMENT DEADLINE EXTENDED. The 36 states whose Affordable Care Act exchanges are run by the feds will have an extra week to enroll customers in insurance plans that begin Jan. 1. This follows an announcement that the beginning of open enrollment for 2015 would be pushed from Oct. 15 to Nov. 15, 2014.

Happening Today

REGULATING DRUGS, CLINICAL TRIALS, AND PATIENT SAFETY. HHS and the FDA will hold an 8:30 a.m. meeting to evaluate the process of assessing market products.

HOW THE SEQUESTER HURT THE NATIONAL INSTITUTES OF HEALTH. Rep. Chris Van Hollen, D-Md., will hold a 9 a.m. meeting with Thermo Fisher Scientific employees.


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Health Care Edge is one of my top resources."

Meghan, Associate Specialist

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