The Homeland Security Department has once again ranked last in overall satisfaction amongst 19 large federal agencies. according to a new report.
The agency’s 46.8 percent rating in overall satisfaction was a more than 6-point drop from 2012, according to “The Best Places to Work” 2013 rankings. DHS also claimed the bottom spot in 2012.
The rankings — which have been released by the Partnership for Public Service since 2003 — are largely based on data collected by the Office of Personnel Management through its Federal Employee Viewpoint Survey.
Overall rankings for defense-related agencies were mixed. The intelligence community ranked third, reaching 67.3 percent in overall satisfaction. But the Office of the Secretary of Defense, Joint Staff, Defense Agencies, and Department of Defense Field Activities ranked 17th out of 19.
Homeland Security, which has placed last in the past three rankings, has been plagued with low morale and numerous vacancies in its leadership team. During his confirmation hearing, Jeh Johnson, who was confirmed on Monday to lead the department, named the two issues as his top priorities.
DHS also ranked last in 11 of the 14 categories in the report, such as effective leadership, teamwork, and strategic management. It ranked next to last in pay and work-life balance. The agency received its highest category ranking in “alternative work and employee support programs,” placing at 16th out of the 19 agencies.
The National Aeronautics and Space Administration, which had the top overall rating, and the of Veterans Affair Department, ranked 13th, were the only two large agencies to see their ratings improve from 2012.
DHS’s overall rating was more than 13 points lower than the average overall rating for large agencies.