Sandy Takes Out Phone Networks
The high winds and flooding on Monday night wreaked havoc across the Northeast, and telecommunications networks were not spared. Top providers say they are still determining the extent of the damage but their initial reports point to problems up and down the Eastern Seaboard.
As we continue to closely monitor our wireline and wireless networks for service disruptions, we are experiencing some issues in areas heavily impacted by the storm. We are in the initial stages of performing an on-the-ground assessment of our network for damage and crews will be working around the clock to restore service. We are deploying personnel and equipment as soon as it is safe to do so.
The storm surge from Hurricane Sandy has resulted in flooding at several Verizon Central Offices in Lower Manhattan, Queens, and Long Island, causing power failures and rendering backup power systems at these sites inoperable. While these sites are currently on battery power, the inevitable loss of power requires that all equipment at these sites be powered down to prevent damage. Customers that are served by these central offices will experience a loss of all services including FiOS (voice, Internet, video), high speed internet, and telephone services. Some customers may experience intermittent busy signals while attempting to dial 311 service for nonemergency calls. Verizon engineers continue to assess the damage at these locations and we will post updates as additional information is available.
Sprint is experiencing service impacts in the states affected by Hurricane Sandy and the concurrent winter weather conditions, particularly in the New York tri-state area, the Washington, D.C., metro area, Pennsylvania, and parts of New England. These impacts are due to loss of commercial power, flooding, loss of cell site backhaul connections, site access and damaging debris. Weather and safety conditions are still dire in some areas, but our technicians are assessing the damage and servicing sites as they become known to us and as the areas are deemed safe to enter. Given the ongoing weather conditions, we cannot provide a specific number of impacted customers, but we ask that they remain patient at this time and exercise caution in the aftermath of the recent events.
Severe high winds and weather conditions continue to affect many areas. Due to the impacts of Sandy, T-Mobile customers may be experiencing service disruptions or an inability to access service in some areas, especially those that were hardest hit by the storm. T-Mobile rapid response engineering teams are assessing the situation and we are moving as quickly as possible.