Skip Navigation

Close and don't show again.

Your browser is out of date.

You may not get the full experience here on National Journal.

Please upgrade your browser to any of the following supported browsers:

FCC: 'Bill Shock' Plan on Track to Reduce Surprise Charges FCC: 'Bill Shock' Plan on Track to Reduce Surprise Charges

This ad will end in seconds
Close X

Want access to this content? Learn More »

Forget Your Password?

Don't have an account? Register »

Reveal Navigation



FCC: 'Bill Shock' Plan on Track to Reduce Surprise Charges


FCC Chairman Julius Genachowski(AP Photo/Jacquelyn Martin)

Wireless companies are on or ahead of schedule in a program designed to prevent consumers from facing unexpected charges on their phone bills, Federal Communications Commission Chairman Julius Genachowski said on Wednesday.

It's called "bill shock," and prodded by the FCC, a range of wireless companies promised to provide their customers with alerts when they approach or exceed plan limits for data, voice, and text services.

The FCC had begun writing new regulations last year to require wireless carriers to notify consumers when they are about to go over their usual monthly bill--such as when they run up too many minutes or roam in another country. That was put on hold when companies proposed taking voluntary steps.

"When we launched this initiative last year, we made a commitment that the FCC would remain vigilant to ensure this agreement was effective for consumers. We have, and it is," Genachowski said in a statement. "Today, by harnessing technology to empower consumers, almost all Americans can receive alerts to help avoid unexpected charges, giving them the information they need to manage monthly wireless bills."

He said companies are on track to be in full compliance by April 2013.

Don't Miss Today's Top Stories


Rick, Executive Director for Policy

Concise coverage of everything I wish I had hours to read about."

Chuck, Graduate Student

The day's action in one quick read."

Stacy, Director of Communications

I find them informative and appreciate the daily news updates and enjoy the humor as well."

Richard, VP of Government Affairs

Chock full of usable information on today's issues. "

Michael, Executive Director

Sign up form for the newsletter