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Congress

Customers to Get Warning When They Exceed Minutes

October 15, 2011

Cell phone customers will get warnings when they are about to go over their monthly limits on cell phone calls and texts under an agreement to be announced Monday by the The Federal Communications Commission and major wireless carriers, the Washington Post reported Saturday.

The Post cites "two people familiar with the plan" as saying the program is led by industry and will tell consumers when they are reaching their monthly limits as well as when they are about to be charged international roaming fees. Consumer groups have long complained that customers can rack up thousands of dollars in bills without knowing it.

The FCC and the wireless trade group CTIA are expected to announce that the voluntary program will include cellphone carriers serving 97 percent of U.S. users. The FCC did not comment, the Post said. FCC chairman Julius Genachowski had been working on his own proposal for getting carriers to caution their customers about fees.

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