A Homeland Security Department program that was supposed to automate the processing of immigration papers still has not launched, after the agency responsible failed to complete a required pilot test and then continued to spend four years and more than $6 million to build the system, Nextgov.com reported.
Just last week, in her state of the department address, DHS Secretary Janet Napolitano said, "We will begin transitioning from a paper-based system to a new customer-focused, centralized electronic case management system for immigration benefits."
Documents obtained by Nextgov indicate the project has fallen behind schedule and increased significantly in cost, however.
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